Service Systems Thinking

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summaries_of_64_patterns

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summaries_of_64_patterns [2014/05/09 18:11]
daviding Added reference source
summaries_of_64_patterns [2014/05/21 00:00] (current)
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 8. [[:​parking|Parking]]:​ Either parking is provided for everyone [this will require .5N square feet for a target population of N], or there is emergency parking only; staff-only parking is never provided. 8. [[:​parking|Parking]]:​ Either parking is provided for everyone [this will require .5N square feet for a target population of N], or there is emergency parking only; staff-only parking is never provided.
  
-9. [[Arena Thoroughfare]]:​ There is a natural pedestrian shortcut through the MSC's community territory.+9. [[:​arena_thoroughfare|Arena Thoroughfare]]:​ There is a natural pedestrian shortcut through the MSC's community territory.
  
-10. [[Open to Street]]: Major community projects, services and arena activities are plainly visible to passers-by, in the street.+10. [[:​open_to_street|Open to Street]]: Major community projects, services and arena activities are plainly visible to passers-by, in the street.
  
-11. [[Arena Enclosure]]:​ The public area is as open as possible to the world around it, while still maintaining the required Effective Temperature inside.+11. [[:​arena_enclosure|Arena Enclosure]]:​ The public area is as open as possible to the world around it, while still maintaining the required Effective Temperature inside.
  
-12. [[Locked and Unlocked Zones]]: The building is zoned according to three different time schedules: with one door closing each zone off from the next: 9am-5pm, 9am-11pm, and "​always open".+12. [[:​locked_and_unlocked_zones|Locked and Unlocked Zones]]: The building is zoned according to three different time schedules: with one door closing each zone off from the next: 9am-5pm, 9am-11pm, and "​always open".
  
-13. [[All Services Off Arena]]: All services open off the public arena; their frontages are roughly equal.+13. [[:​all_services_off_arena|All Services Off Arena]]: All services open off the public arena; their frontages are roughly equal.
  
-14. [[Free Waiting]]: All services share a common waiting area, which contains a variety of activities; this waiting area is part of the public area.+14. [[:​free_waiting|Free Waiting]]: All services share a common waiting area, which contains a variety of activities; this waiting area is part of the public area.
  
-15. [[Overview of Services]]: All of the services housed in the MSC are instantly visible to a person entering the center. ​ +15. [[:​overview_of_services|Overview of Services]]: All of the services housed in the MSC are instantly visible to a person entering the center.
  
-16. [[Necklace of Community Projects]]: ​ Small, store front type stall, organized and run by members of the community, ring the multi-service center.+16. [[:​necklace_of_community_projects|Necklace of Community Projects]]: Small, store front type stall, organized and run by members of the community, ring the multi-service center.
  
-17. [[Community Projects Two-Sided]]:​ Like store fronts, each community project opens onto the street; whenever possible, it opens onto the public space as well.+17. [[:​community_projects_two-sided|Community Projects Two-Sided]]:​ Like store fronts, each community project opens onto the street; whenever possible, it opens onto the public space as well.
  
-18. [[Windows Overlooking Life]]: Windows near places where people spend more than a minute or two, all look out on areas of "​life"​.+18. [[:​windows_overlooking_life|Windows Overlooking Life]]: Windows near places where people spend more than a minute or two, all look out on areas of "​life"​.
  
-19. [[Core Service Adjacencies]]:​ personnel in core services are place according to frequency of INteraction;​ this will typically lead to formation of three cohesive units: administration,​ community organization,​ and program-evaluation. ​ +19. [[:​core_service_adjacencies|Core Service Adjacencies]]:​ personnel in core services are place according to frequency of INteraction;​ this will typically lead to formation of three cohesive units: administration,​ community organization,​ and program-evaluation.
  
-20. [[Activity Pockets]]: The entire edge of the arena is scallopped with pockets of activity, alternating with points of access.+20. [[:​activity_pockets|Activity Pockets]]: The entire edge of the arena is scallopped with pockets of activity, alternating with points of access.
  
-21. [[Self-Service]]:​ The waiting area contains a self-service facility, where job listings, welfare rights information and other do-it-yourself services are open, without restriction,​ to the public. ​+21. [[:​self-service|Self-Service]]:​ The waiting area contains a self-service facility, where job listings, welfare rights information and other do-it-yourself services are open, without restriction,​ to the public.
  
-22. [[Pedestrian Density in Public Places]]: If an estimated mean number of people in the arena at any given moment, is P, the size of the arean should be 150P to 300P square feet.+22. [[:​pedestrian_density_in_public_places|Pedestrian Density in Public Places]]: If an estimated mean number of people in the arena at any given moment, is P, the size of the arean should be 150P to 300P square feet.
  
-23. [[Entrance Shape]]: Major entrances are either deeply recessed or they stick out from the face of the building, for visibility.+23. [[:​entrance_shape|Entrance Shape]]: Major entrances are either deeply recessed or they stick out from the face of the building, for visibility.
  
-24. [[Subcommittee Watchdogs]]: ​ Subcommittees of community residents have offices in the multi-service center; they are empowered to represent the communities interests in the center, and are set up to receive complaints and suggestions.+24. [[:​subcommittee_watchdogs|Subcommittee Watchdogs]]:​ Subcommittees of community residents have offices in the multi-service center; they are empowered to represent the communities interests in the center, and are set up to receive complaints and suggestions.
  
-25. [[Building Steeped Back from Arena]]: Buildings around public courts should be raked back at an angle less than 40 degrees.+25. [[:​building_steeped_back_from_arena|Building Steeped Back from Arena]]: Buildings around public courts should be raked back at an angle less than 40 degrees.
  
-26. [[Vertical Circulation in Services]]: Services requiring space beyond that allocated to them round the arena, are directly connected to upper stories by interior stairs.+26. [[:​vertical_circulation_in_services|Vertical Circulation in Services]]: Services requiring space beyond that allocated to them round the arena, are directly connected to upper stories by interior stairs.
  
-27. [[Self-Service Progression]]:​ Self-service begins on the street, in front of the MSC, with a "​menu",​ which leads directly to the self-service facility.+27. [[:​self-service_progression|Self-Service Progression]]:​ Self-service begins on the street, in front of the MSC, with a "​menu",​ which leads directly to the self-service facility.
  
-28. [[The Intake Process]]: ​ Intake procedures are informally handled by field workers, in a lounge setting, near the major entrance.+28. [[:​the_intake_process|The Intake Process]]: Intake procedures are informally handled by field workers, in a lounge setting, near the major entrance.
  
-29. [[Outdoor Seats]]: ​ Outdoor benches are arranged overlooking activity, in the sun, and protected from wind; and especially suited for old people.+29. [[:​outdoor_seats|Outdoor Seats]]: Outdoor benches are arranged overlooking activity, in the sun, and protected from wind; and especially suited for old people.
  
-30. [[Ceiling Heights]]: ​ Ceiling heights for all rooms and spaces are established according to the diameters of the "​social bubbles"​ appropriate for those spaces.+30. [[:​ceiling_heights|Ceiling Heights]]: Ceiling heights for all rooms and spaces are established according to the diameters of the "​social bubbles"​ appropriate for those spaces.
  
-31. [[Short Corridors]]:​ Straight corridors are never longer than 40 or 50 feet+31. [[:​short_corridors|Short Corridors]]:​ Straight corridors are never longer than 40 or 50 feet.
- +
-32. [[Child Care Position]]: ​ The child care stations is visible along the path from the entrance to the services.+
  
 +32. [[:​child_care_position|Child Care Position]]: The child care stations is visible along the path from the entrance to the services.
  
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 References References
  
-Alexander, Christopher,​ Sara Ishikawa, and Murray Silverstein. 1968. //A Pattern Language Which Generates Multi-Service Centers//. Center for Environmental Structure. http://​books.google.ca/​books?​id=FGdPAAAAMAAJ+Alexander, Christopher,​ Sara Ishikawa, and Murray Silverstein. 1968. //A Pattern Language Which Generates Multi-Service Centers//. Center for Environmental Structure. ​[[http://​books.google.ca/​books?​id=FGdPAAAAMAAJ|http://​books.google.ca/​books?​id=]][[http://​books.google.ca/​books?​id=FGdPAAAAMAAJ|FGdPAAAAMAAJ]] 
 + 
 +Last revised at SGU. 
summaries_of_64_patterns.txt · Last modified: 2014/05/21 00:00 (external edit)